Telcorum
Features
Telcorum is a full suite of customer management programs that enhances the capability of telecommunications companies to acquire, manage and retain their customers.
The philosophy behind Telcorum is to help you to better understand and service your customers while safeguarding your investment in enterprise systems. Telcorum builds on and extends your current investment in customer management and other systems to increase your capability to meet the ever increasing competitive challenge.
Telcorum is available in modules to provide solutions to specific customer management tasks, such as predicting pre-paid customer churn and improving customer loyalty. It is also available as a full suite of programs to manage the complete lifecycle of a telco customer.
The Telcorum suite provides solutions in the three key areas of the customer lifecycle - Acquisition, Management and Retention.
Acquisition
Designed for frontline use, Telcorum provides modules that allow rapid customer acquisition with integration of key tasks:
- Customer data entry
- Risk Management - credit assessment, black list checking, address confirmation, credit scoring
- Provision on downstream systems - account and service creation
- Number Management
- SIM Management
- Value added service configuration
- Up sell, cross sell, and bundling of multiple products
Management
Once your customer has been activated by using Telcorum configured for their role, an internal customer service representative or other key staff can take over management with a more fully featured view of the customer. Key capabilities include:
- Service configuration changes
- Pre-paid top up
- SIM replacement
- Value added service configuration
- Customer Self Care
- Revenue Assurance
Retention
The number one issue for Telecommunications carriers is customer churn. It is a proven fact that it is more cost effective to retain an existing customer then to acquire a new customer. Telcorum addresses this with:
- Churn prediction
- Rate plan optimisation
- Loyalty program
- High value customer identification
Benefits
- Unified view of customer data across your enterprise systems
- Secure, role based, functionality ensures that business processes are followed
- Reduces lock in to enterprise systems by wrapping them
- Removes barriers to handling new customer peaks
- Reduces load on central customer service centre
- Consistent business rules applied across the organization
- Reduced risk through evolution rather than revolution - no "big bang" replacement of existing systems
- Retention of IP invested in existing enterprise systems
