Professional Services
Whitesmiths' extensive experience in defining, developing, testing, integrating and supporting applications can be applied to your mission-critical projects to reduce risk.
Managing your Complex Program/Project
Whitesmiths can provide assistance with managing your Program and/or your Project Life Cycle. This includes management of outsourced partners or working with your SI. Our proven methodology has been creating positive results for many years.
Sizing your Project
Using Unified Process we quickly identify the scope and allow sizing of your projects. We utilise various forms of proven metrics; Use Case points, Function Point Counts and Architecture Sizing. By utilising several forms of metrics, project sizes can be assessed from multiple views reducing risk in the estimation process.
Understanding Your Requirements
The Whitesmiths team has many years of experience in defining Business Requirements Specifications. This ensures that all stakeholders understand what the scope of the functional requirements is. From this we create a Functional Specification that defines what functionality is required to satisfy the BRS.
Architectures That Integrate Applications
Do you have many legacy systems and you don't know how to integrate them? Purchased a new application and need to integrate it to existing systems but told it cannot be done? WhitesmithsÕ has solved this complex issue for some of Australia's and Asia's leading companies. A single point of entry utilising web-based or rich client interfaces and integrating to various back ends is our specialty. If you are told it cannot be done, talk to us, we have yet to find a system we cannot integrate to or from.
Quality Assurance - Make sure it works when it goes to production
Whether it be functional testing, performance testing and/or stress testing, Whitesmiths can help you. We have provided mission-critical applications to our customers and have many success stories to tell. This is due to our rigid testing of applications, ensuring that they meet the demanding needs of our customers. We can assist you with ensuring it works right day one.
User Hotline
WhitesmithsÕ experienced team of support staff are skilled in the front line diagnosis of end-user system problems. If desired we can supply a 24x7 hotline for end-users or as an escalation point for your frontline help desk.
Detailed call reports, faults reported to other vendors, and frequently asked questions that require documentation or training are produced to an agreed schedule.
